New connection - Booking of new connection is done only through Jetway Broadband executive and booking amount is only to be paid to a Shah solutions executive carrying a Shah solutions id only. Invoices- The Company shall send bills/invoices/statement of charges (collectively the Invoice) through post/ courier or electronic media to the Customer. The first bill will be sent to the installation address as given in the CRF. The subscriber can subsequently request for a change in the billing address, if required. In case, subscriber has opted for e-copy, then bill will be sent on his registered email id mentioned in CRF. No physical copy of bill be send to such subscribers. Physical bill copy will be available on demand at a nominal charge, as applicable. The Company reserves the right to raise and /or collect Invoice by itself directly or through any of its nominees, agents or franchisees. The Company represents that irrespective of the agency that raises the Charges in the Invoice, once the Customer has paid the Charges, it shall be deemed to have been paid to the Company. Payment- The Customer shall pay all Charges to the Company, whether invoiced or not on the Due Date. The Company’s acceptance of payment from a third party other than the Customer shall not amount to the Company having contractually assigned, transferred or modified any of the rights or obligations of the Customer under this Agreement to any third party. If Customer fails to pay the Charges in accordance with the Agreement, the Company shall be entitled, in addition to any other remedy that it might have under Applicable Law, to do one or more of the following; Set off /adjust against the Security, any amounts due and payable by the Customer to the Company pursuant to the Agreement or any other agreement between the Parties for provision of other telecommunication services. Charge interest on overdue invoices from the Due Date until payment @ 2 % per month or part thereof. Interest shall continue to accrue notwithstanding expiry or termination of the Agreement for any reason.
Provision of service shall include: Delivery of the subscribed service within the stipulated duration. Assignment of Internet Protocol (IP) address for accessing the internet The IP address provided by the company shall only be used for the purpose it has been provisioned. This service is governed by the provisions of Indian Telegraph Act, 1885, Indian Wireless Telegraphy Act, 1993, and Telecom Regulatory Authority of India Act, 1997 as modified or replaced from time to time. Any Wi-Fi connectivity deployed by subscriber will be activated only after it is registered for centralized authentication system of Shah solutions . As per the regulations of telecom authority, if the mobile number mentioned in this CRF is registered under National Do Not Call (NDNC) registry, you will not receive SMSs from Shah solutions . By signing this form you explicitly agree and give your consent to receive SMS communication irrespective of your mobile number registration under NDNC registry. Shah solutions or its SMS service provider/partners will not be liable for any legal or monetary expenses arising out of these regulations. Use of Service - The subscriber shall use the service in accordance with the Company’s Acceptable Internet. Use Policy (“Acceptable Use Policyâ€) The Acceptable Use Policy shall mean the current version of the Company’s Acceptable Use Policy provided on its website (As may be changed by the Company from time to time). All plan charges will be charged in advance. Fair Usage limit is applicable on all Unlimited Plans. Contention ratio is applicable on broadband plans; for more details please refer Shah solutions website. Customer/Customer Premise Service Equipment (CPE): A Customers may use their own CPEs. However, such CPEs need to be approved by the Company. In case, of such CPEs: No rental or security deposit/charges will be applicable. The Company would not be responsible for maintenance of such CPE’s. When CPE provided by Company for provision of services. Property in CPE shall always remain vested with the Company and neither the property nor right to use the CPE is transferred to any person in any manner whatsoever. The subscriber to whom the CPE is delivered shall be responsible for safety of and securing any other subscriber as defined in the rate plan towards cost of provision of service so proposed to be provided by the Company. Manufacturing defects - No Charges to Customer. Repairs due to damage attributable to Customer - The repair/service charges shall be assessed by the Company and recovered from the Customer accordingly, along with applicable taxes, as additional cost of provision of service by the Company.
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